privacy policy

We are pleased that you are visiting ROSHN's website. This Privacy Policy is maintained by ROSHN Real Estate Company, a company established under the laws of the Kingdom of Saudi Arabia, with its registered office address at ROSHN Real Estate Company, King Abdullah Financial District – King Fahad Road, Alaqiq District – Building No. 2877, Unit No. 4898, Additional No. 6686, Zip Code 13519 – Riyadh, Kingdom of Saudi Arabia. We are committed to providing the best services to all our users. This includes respecting our users' privacy and ensuring that we take all reasonable measures to safeguard our users' information and data including their personal data (the “Data”) in accordance with the applicable regulations of the Kingdom of Saudi Arabia. We provide this Privacy Policy to our users so that our users can understand how we may process, collect, use, treat, and protect our users' data when they visit our Site and all associated mobile applications, social media pages, and other platforms which platforms may require processing of data and in whatever form (the “Platforms”). Please read this Privacy Policy carefully to understand our approach and practices regarding your data. This Privacy Policy should be read in conjunction with our Terms of Use and any other documents referred to in the Privacy Policy (if any).

How we collect and use the data?

We process, collect, or use the data only as reasonably necessary to ensure the provision of the best possible services to our users. For instances, some of our services may require you to sign-up and create an account or provide your personal data. In such circumstances, we may request data from you including your name, email address, and telephone number. By providing this data, you agree that, to the extent permissible under applicable laws, we may:

  1. Use the data to provide you with the information and services that you request from us;
  2. Share the data with third-party service providers inside the Kingdom of Saudi Arabia;
  3. Use the data to respond to your questions, comments and requests;
  4. Use the data to notify you about changes to one or all of our platforms;
  5. Use the data to improve the services we provide;
  6. Use the data to comply with our obligations under the laws of any jurisdiction; and
  7. Use the data to ensure that content of our platforms is presented in the most effective manner for you and for your devices.

What information do we collect?

The information that we may collect (which may be collected automatically in some circumstances) include, but is not limited to, the following:

  1. Internet protocol (IP) address;
  2. Device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number);
  3. Device event information such as crashes, system activity, hardware settings, browser type , browser language, the date and time of your request and referral URL;
  4. Cookies or similar technologies that may uniquely identify your browser or any of your accounts on our platforms; and
  5. Information (including personal data) locally on your device using mechanisms such as browser web storage and application data caches.

We may also collect and process location information when you use any of our platforms through various technologies, such as Wi-Fi access points and cell towers and IP addresses.

Additionally, we may require you to provide certain data, including personal data, to sign -up or create an account with us.

Why do we collect your information?

As mentioned above, we process, collect and use the data only as reasonably necessary to ensure the provision of the best services to our users. The purposes for which we collect data include, but is not limited to, the following:

  1. To administer our platforms and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  2. To offer you tailored content;
  3. To comply with our legal obligations under applicable laws;
  4. To improve our platforms to ensure that content is presented to you in the most effective manner for you and for your devices;
  5. To keep our platforms safe and secure; and
  6. To offer you access to certain products and services.

To whom may we disclose your personal information?

We may disclose your data as required by laws of any jurisdiction to government bodies, law enforcement agencies and other institutions that have the authority to request such information. We may also disclose your data to any party to the extent permitted under applicable laws. You can choose not to provide certain personal information that we request. This will generally not affect your ability to access and enjoy our platforms. However, you may not be able to access some of the functionalities of our platforms or some of the services we provide.

Cookies and tracking technologies

In some cases, we may also collect your data through the use of cookies. The term “cookie” refers to a small piece of text which is downloaded and stored on your hard drive designed primarily to improve the services we provide. Cookies will not be stored on your browser without your permission. Cookies only occupy a minimal part of your hard drive. When you access our platforms, we may send a cookie to your device. There are other forms of tracking technologies we may use, that may be used in conjunction with cookies, such as pixel tags. These cookies and other tracking technologies enable us to recognise your device and customise your online experience. It also helps us keep track of the services you view so that we can send you news about those services. We also use cookies to measure traffic patterns to determine which areas of our site have been visited, and to measure transaction patterns in aggregate forms. We use this to research and gain insights on our users’ habits so that we can improve the services we provide while ensuring that we reasonably safeguard our users’ data. If you do not wish to receive cookies, you can set your browser so that your device does not accept them.

Consent

By using our platforms, you agree to be bound by the terms of this Privacy Policy and to us using your data in the manner described in this Privacy Policy.

Disclaimer

ROSHN is not responsible if the information made available on our platforms is not accurate, complete or current. The information provided is for general information purposes only. Any reliance you place on such information is strictly at your own risk. You agree that it is your responsibility to monitor changes on our platforms. You understand that, as of today, there are no general and comprehensive rules on personal data protection in the Kingdom of Saudi Arabia. As such, our treatment of your data is based on our reasonable interpretation of rules which we believe are relevant and the market practices of similar market participants. You understand and agree that, to the extent permissible by law, we will classify the data as Level 2 or Level 1, as the case may be, for the purposes of, and pursuant to, the Regulatory Framework on Cloud Computing, dated 14 March 2019 issued by Saudi Arabian Communications and Information Technology Commission. You agree to indemnify, defend and hold harmless ROSHN and its affiliates and their officers, directors, employees, contractors, agents, licensors from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of our platforms and any violation of this Privacy Policy and our Terms & Conditions of use. If you cause a technical disruption to any of our platforms or the systems transmitting the platforms to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption.

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